How can we help you today?
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HOW DOES WAGERING WORK?
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ABOUT US
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ACCOUNT SECURITY
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BANKING & PAYMENT TYPES
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BETTING & CASH OUT
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BETTING RULES
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CASINO & FAIR GAMING
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MY ACCOUNT
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PROMOTIONS
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RESPONSIBLE GAMBLING
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TECHNICAL HELP
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THE SMALL PRINT
HOW DOES WAGERING WORK?
Sportsbook Wagering
- How can I opt in to the sportsbook offer?
- Where can I see my Sportsbook Bonus balance?
- What is wagering in the sportsbook?
- Does the sportsbook bonus have an expiry date?
- Where can I track my sportsbook wagering progress?
Casino Wagering
- How can I opt in to the Casino offer?
- Where can I see my Casino Bonus balance?
- What is wagering in the casino?
- Does the casino bonus have an expiry date?
- Where can I track my casino wagering progress?
ABOUT US
ACCOUNT SECURITY
BANKING & PAYMENT TYPES
Debit/credit cards
- How long does it take to process a withdrawal?
- I have received an email from you saying I need to send documents, why?
- What is Know Your Customer (KYC)?
- What is MasterCard Secure Code?
- What is Verified by Visa (VbV)?
Skrill
- How long does it take to process a withdrawal back to my Skrill account?
- I made a deposit using Skrill but it’s not appeared in my BetBright account
- What currencies can I make a deposit with when using Skrill?
- How do I deposit using Skrill?
- Are there any transaction fees associated with Skrill deposit / withdrawals?
Neteller
- How do I deposit with Neteller?
- How long does it take to process a withdrawal back to my Neteller account?
- I’ve made a deposit with Neteller but it’s not showing in my balance
- What currencies can I make a Neteller deposit with?
- Are there any transaction fees associated with Neteller deposit / withdrawals?
General Banking Queries
- What is the “closed loop” policy?
- What is the minimum deposit amount?
- What is the minimum withdrawal amount?
- What payment methods do you accept?
- How do I withdraw?
PayPal
- How do I deposit with PayPal?
- Are there any transaction fees associated with PayPal deposits or withdrawals?
- Can I withdraw more than my initial deposit using PayPal?
- Can I register more than one PayPal account?
- What currencies can I make a deposit with when using PayPal?
BETTING & CASH OUT
Betting
- Can I watch the race as it happens?
- How do I place a bet?
- How do I place a free bet?
- How do I qualify to watch the BetBright TV live streaming races?
- How is an each way bet calculated?
Cash Out
- What is Cash Out?
- How does Cash Out work?
- When can I Cash Out?
- What bets can I Cash Out?
- Why won’t my bet Cash Out?
BETTING RULES
Horse Racing
- Abandoned/Postponed Races or Meetings
- Best Odds Guaranteed (BOG)
- General Horse Racing Rules
- Horse Racing Place Terms
- Horse Racing Promotions
Greyhound Racing
- General Greyhound Racing Rules
- Abandoned/ postponed races or meetings
- Early prices
- Each Way (EW) Terms Greyhound Races
- No official SP or Industry SP
Odds Format - Racing/Sports
General Sports Betting Rules
View all (8)Football
- General Football Rules
- #BrightBundles
- 1st Half – Both Teams To Score
- 1st Half – Correct Score
- 1st Half – Odd/Even Goals
Football In Play
- 1st Half – Both Teams To Score
- 1st Half – Correct Score
- 1st Half – Odd/Even Goals
- 1st Half – Total Goals
- 2nd Half – 3Way
American Football
American Football In Play
Australian Rules Football
Baseball
Basketball
Basketball In-Play
Boxing
Boxing In-Play
Cricket - All Matches
- 1st Innings Score
- 1st Over Total Runs
- 1st Wicket Method
- A Hundred to Be Scored in the Match
- Batsman Match Runs
Cricket - County Championship Matches
- Batsman Number of 4’s
- Batsman Number of 6’s
- First Innings Lead
- In-Play Runs in First ‘X’ Overs (including alternative quotes)
- Innings Runs
Cricket - One Day / Twenty 20 Matches
- A Fifty to Be scored in the Match
- Highest ‘X’ Over Total
- In-Play Runs in First ‘X’ Overs (including alternative quotes)
- Innings Runs (Including Alternative Quotes)/Innings Sixes
- Match Betting
Cricket - Test Matches
- A Fifty to Be Scored in the 1st Innings
- A Hundred to Be Scored in the 1st Innings
- Fall of 1st Wicket in Match Over/Under Runs
- First Innings Lead
- Innings Runs (Including Alternative Quotes)/Innings Sixes
Cricket In-Play
View all (9)Darts
Darts In-Play
GAA
Handball
Ice Hockey
Ice Hockey In-Play (NHL)
Ice Hockey In-Play (Non-NHL)
Golf
Rugby Union & Rugby League
View all (9)Rugby Union & Rugby League In-Play
Snooker & Pool
Snooker In-Play
Tennis
View all (7)Tennis In-Play
View all (6)Virtual Sports
Volleyball
Maximum Payout
- Maximum Payout Information
- All other Sports not listed
- American Sports
- Basketball (Excluding NBA)
- Boxing/MMA
CASINO & FAIR GAMING
Fairness & Integrity
Casino Promotions
- Can I claim multiple Casino Bonuses?
- Can I place sports bets with Casino bonus funds?
- I have been credited free spins. How can I claim these?
- I registered to claim the Casino Welcome Bonus. Can I also claim a Sports bonus?
- I registered to claim the Sports sign up. Can I also claim the Casino Welcome Bonus?
Game Play Queries
- Can I play Casino games on my mobile phone?
- Do I need to register a second account to play in the Casino?
- I hit a feature in a game, but the bonus free spins weren’t credited?
- What are the requirements to play in the Casino?
- What is a coin value in a slot game?
Responsible Gambling
Technical
MY ACCOUNT
PROMOTIONS
RESPONSIBLE GAMBLING
TECHNICAL HELP
THE SMALL PRINT
Dedsert (Ireland) Ltd is licensed and regulated by the UK Gambling Commission for the provision of facilities for gambling to customers in the UK (Licence Details). Dedsert (Ireland) Ltd also operates under a bookmaker’s licence issued in the Republic of Ireland. Gambling involves an element of risk. You should not gamble with money that you cannot afford to lose and you should be in control of your actions at all times. BetBright customers must be aged 18 or over. Please see Responsible Gambling and Terms and Conditions.
