What is the “closed loop” policy?

We have implemented a closed loop system when processing withdrawals to protect both BetBright and our customer’s from money laundering, card theft and fraud. 

If you make a deposit from a single payment method and then subsequently make a withdrawal request, the withdrawal amount must be credited back to the same payment method. 

If you make a deposit from multiple payment methods, the closed loop policy kicks in. Essentially it works on a first in first out basis – when we withdraw we have to repay each deposit in chronological order to satisfy this criteria. As a result of this, withdrawals can potentially be split across the payment methods used when depositing. 

You can always track where your withdrawals have been processed to (once processed) from within your logged in account, under the "Transactions" tab, listed with "Withdrawals". For your convenience, you can also click here

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.