Terms and Conditions

1. Who We Are

1.1 The website www.betbright.com (hereinafter referred to as the “Website“) is operated and controlled by Dedsert (Ireland) Ltd, Heather House, Heather Road, Sandyford Industrial Estate, Dublin 18, Ireland (“We“/”Us“).

1.2 Through our Website and through other interactive channels such as our BetBright apps (“Betting Apps“) and BetBright Text Betting (“Text Betting“), we offer a range of sports betting and casino services in an online environment. These services include our BetBright Casino, BetBright and BetBright Slots and Games (collectively, the “Services“).

1.3 The Terms and Conditions governing the use of the Services are set out below. Together with our Betting Rules, our Privacy Policy and Cookie Policy and any other of our specific terms and conditions, rules or policies which are incorporated into any specific transaction or promotion, they constitute a legally binding contract between you and us. Your use of the Services is subject to this contract so if you do not accept the contract, you are not permitted to use the Website or the Services.

2. Our Licences

2.1 We are committed to complying with applicable laws governing the provision of gambling services to our customers. We have therefore secured a number of licences which govern our Services and we have structured our Services so as to comply with those laws.

2.2 We are licensed and regulated by the UK Gambling Commission to carry out the following activities: to operate a casino; to provide facilities for virtual event betting and real event betting (other than pool betting) and to manufacture, supply, install or adapt gambling software. We hold a Combined Remote Operating Licence from the UK Gambling Commission (Number 000-036719-R-319482-013) and you can view our current licensed status in the UK, by clicking here.  Aspects of our casino service are provided under licence by casino partners who settle all casino bets placed on the Website using random number generators based in the jurisdictions where they hold their licences to provide gaming services.

2.3 We are also licensed as a bookmaker in the Republic of Ireland (licensed bookmaker’s reference number 1010232).  For the avoidance of doubt, no casino bets are settled in Ireland.

2.4 The availability of our Services does not constitute an offer, solicitation or invitation by us for the use of our Services in any jurisdictions in which such activities are prohibited by law. We shall not be liable for any breach of any local, national, federal or state laws that may occur as a result of your using the Services.

3. Risk

3.1 You agree and acknowledge that you are fully aware that there is a risk of losing money when gambling by means of the Website and/or the Services and you are fully responsible for any such loss.

4. Changes to these Terms & Conditions or the Service

4.1 We reserve the right to make changes to the Terms and Conditions at any time. We will make reasonable efforts to ensure that any significant changes to the Terms and Conditions will be notified to you by an appropriate method (for example, by email or via a notice on the Website). However, it remains your responsibility to check the Terms and Conditions from time to time to ensure that you agree with them, and your continued use of the Website will be deemed to be your acceptance of any changes we may make.

4.2 We may need to change the Terms and Conditions for a number of reasons, including addressing any new games or services we may introduce in the future, for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body or for customer service reasons. The most up-to-date Terms and Conditions can be accessed from the Terms and Conditions link in the footer section of the Website, and the date on which they came into (or will come into) force will be as stated at the top of each relevant document comprising the Terms and Conditions.

4.3 We may, in our absolute discretion, alter or amend or withdraw any betting or gaming products from the Services or any part thereof, at any time, and we may alter prices, features, specifications, capabilities, functions and/or other characteristics of the bets, games and/or Services.

5. Account Opening

5.1 In order to place a bet or play a game using the Services, you will need to open an account with us (your “Account“). By opening an Account and by using the Service, you confirm to Dedsert (Ireland) Limited that at all times you:

(a) are aged 18 years or above (it is an offence to gamble if not 18 years or older);

(b) are legally capable of entering into binding contracts;

(c) are located in a jurisdiction in which it is lawful to open an account with Dedsert (Ireland) Limited and to use the Services;

(d) are not an employee, or acting on behalf of an employee, of Dedsert (Ireland) Limited or our affiliate company, Kelfast Ltd, or any of our or their partners who may provide facilities to enable us provide the Services;

(e) are the person you claim to be in your registration you are providing accurate, current and complete information and that you will promptly update the information you provide to us when it changes;

(f) are acting as principal and are not acting on behalf of someone else;

(g) have not previously held an account which was terminated either by us or by any other gambling/gaming operator by reason of breach or improper or unlawful behaviour;

(h) are not prohibited for any reason from betting with us or from using the Services; and

(i) have not excluded yourself, and nor have you been excluded by any third party, from gambling.

5.2 When you open your Account you will be asked to provide us with personal information, including your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address. You may also indicate your preference in relation to marketing contact.

5.3 You are responsible for ensuring that the correct banking/personal information is available on your Account with us. By submitting payment details to us you warrant that you are entitled to effect the relevant transaction or place the relevant bet using such payment details. If we do not receive payment authorisation or if payment is not valid, cannot otherwise be processed or if any authorisation is subsequently cancelled or any check of your payment method fails, we may reject your transaction or bet and/or immediately terminate or suspend your Account. We reserve the right to conduct credit checks with third party credit and financial institutions in order to confirm any information that you have provided to us or to determine your ability to comply with these Terms and Conditions.

5.4 You may only open one Account with us, which then can be used by you for the purposes of the Services. We reserve the right to close down any duplicate Accounts and to cancel any bets or transactions on duplicate Accounts. We also reserve the right to suspend or close any Account and cancel any associated bets or transactions where the Account holder and the owner of the funding instrument are not the same.

6. Account Security

6.1 If you choose, or if you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.

6.2 You shall be responsible for maintaining the confidentiality of your password and are fully responsible for all activities that occur under your username and password. Any user identification name and password chosen or provided to you for your access to the Services shall be for your personal use only and is non-transferable. We recommend that you disable any automatic password memory in your browser prior to using the Website. This will help to limit the risk to you of unauthorised use of your Account.

6.3 You agree to:

(a) immediately notify us of any unauthorised use of your username and/or password, or any other breach of security and

(b) ensure that you exit from your Account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with the requirements in this clause.

6.4 If you forget or lose your password or Account information please contact us immediately. We will use reasonable commercial endeavours to suspend your Account once you inform us of your lost Account details, but you remain solely responsible for any Bets placed on an Account prior to our suspending your Account. If we have reason to believe that there is likely to be a breach of security or misuse of your Account, we may require you to change your password/registration details or we may suspend or close your Account without notice.

6.5 We have the right to disable, suspend or restrict your user identification name or password, whether chosen by you or allocated by us, at any time, at our discretion, including if, in our opinion, you have failed to comply with any of the provisions of this Agreement.

6.6 You may not:

(a) enter, select or use a false name, address, Account details or an email address owned or controlled by another person with the intent to impersonate that person, or

(b) use a name or such details without appropriate authorisation. We accept no liability resulting from any unauthorised use of our Website and/or Services, whether fraudulent or otherwise. We reserve the right in our sole discretion to refuse registration of, suspend or cancel a user identification name without notice.

7. Transactions on your Account

7.1 To participate in any of the betting or gaming Services, you must first deposit monies into your Account. Once your Account has been opened, you can make a deposit using any of the accepted payment methods online. We accept all major credit and debit cards and some online payment providers, all of which are indicated on the Website. We reserve the right to change the payment methods that we accept from time to time.

7.2 You confirm that any payment information that You submit to Us is correct and that You are an authorised signatory of the Card and bank account (where relevant) that You use in respect of the Website or Account. We reserve the right to withhold funds if the name on the payment method used is different from the name on the Account or where we have sufficient reason to believe that the name associated with the payment method used and the Account holder is not the same person (and any winnings arising from such deposit are void).

7.3 We, in our absolute discretion and without giving a reason, reserve the right to refuse to accept any type of payment presented to us irrespective of whether we have previously accepted such payment type from you or would usually accept that payment type from any customer.

7.4 We do not charge you for deposits or withdrawals although you should check with your bank and/or other payment service provider as to whether they will levy any such charges.

7.5 As well as informing your bank, please inform us immediately should your bank card be lost or stolen. If you or your bank advises us that your card has been lost or stolen, no further transactions will be accepted on your Account until the matter has been resolved to our satisfaction.

7.6 Account facilities are provided to you solely to enable you to place bets or participate in Services. If you, for whatever reason, appear to be depositing or withdrawing money without genuine play, we reserve the right to pass on to your Account, without prior notice, any bank charges we have incurred before closing the Account. This may result in a report to the necessary authorities and the Account being suspended or closed.

7.7 To the extent required by your local law or tax or other authorities, you are responsible for reporting your winnings and losses arising from the Services.

7.8 Dedsert (Ireland) Limited is required by its UK licence to inform UK customers about what happens to funds which are held on account for them, and the extent to which funds are protected in the event of insolvency – 

http://www.gamblingcommission.gov.uk/for-gambling-businesses/Compliance/General-compliance/What-you-need-to-tell-us/Protecting-customer-funds.aspx 

Dedsert (Ireland) Limited holds customer funds separate from company funds in a client account. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation.

7.9 Interest is not payable on Account balances. Credit is not permitted. It is your responsibility to maintain sufficient funds in your Account and to stake your bets accordingly. We reserve the right to void any bet or other transaction which may be inadvertently processed by us if your Account does not have sufficient funds to cover the whole of the transaction and/or to recover the amount of any shortfall.

7.10 Funds may be withdrawn from your Account provided that:

(a) all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

(b) any identity verification checks we are required to conduct pursuant to Anti-Money Laundering or other obligations are completed with a satisfactory outcome. To this end we reserve the right to seek such other information as we might require in order to confirm your identity and compliance with these Terms and Conditions and any other applicable rules, laws or regulations;

(c) you have complied with these Terms and Conditions;

(d) you have been verified by us as being over the age of 18;

7.11 Should a requested withdrawal be pending on your account for 3 months or more due to identity verification checks not being completed, we reserve the right to cancel this withdrawal request and return the funds to your account.

7.12 We have implemented a closed-loop system when processing withdrawals to protect both BetBright and our customer’s from money laundering, card theft and fraud. If you make a deposit from a payment method and then subsequently make a withdrawal request, the withdrawal amount must be credited back to the same payment method. It works on a first in first out basis – when we withdraw we have to repay each deposit in chronological order to satisfy these criteria.  Any excess funds will be paid to the last successful deposit method. If a payment method is cancelled/rejected it will not count towards the calculations.  Where this is not possible our Customer Support team will contact you to arrange an alternative method of payment. Payment of withdrawals will not be made by cheque.

7.13 Withdrawals may be restricted to a maximum £4,000 per seven day period if the amount to be withdrawn is more than three times the cumulative value of deposits.

7.14 The minimum deposit to your BetBright account is £10. The minimum withdrawal from your BetBright account is £10. If you wish to withdraw less than £10, please contact our Customer Support team.

8. Mistakes

8.1 We do not accept responsibility or liability for any mistakes in respect of the announcing, publishing or marking of prices, handicaps, place terms, betting information or results despite our every effort to ensure accuracy. We make every effort to ensure that no errors are made in prices offered or bets accepted. However, human and/or systems’ error may occasionally result in errors. We reserve the right to correct any obvious error and to void any bet placed where such have occurred. In the case of any blatant errors in prices transmitted (including for example where the price being displayed is materially different from those available in the general market and/or the price is clearly incorrect, depending on all of the circumstances), bets will be settled at the correct price at the time of acceptance (or the Starting Price in the case of horse-racing, whichever is the greater). If a bet is accepted by us on an event where offering a price on the event itself (rather than the price) was in error, the bet will be void and your stake will be returned.

8.2 Should funds be credited to a customer’s Account in error, it is the customer’s responsibility to notify us of the error without delay. Any winnings subsequent to the error and prior to notification to us, whether linked to the error or not, shall be deemed invalid and returned to, or otherwise be reclaimable by, us.

9. Complaints & Disputes

9.1 A ‘complaint’ means a complaint about any aspect of BetBright’s conduct of the licensed activities, and a ‘dispute’ is any complaint which:

(a) relates to the outcome of the complainant’s gambling transaction; and

(b) is not resolved at the first stage of the BetBright’s Complaints & Disputes Handling procedure.

9.2 Where a customer, in the first instance, is not satisfied with the outcome of their query then the customer may lodge a formal complaint. Should a customer not be satisfied with Customer Support’s initial determination on the complaint, they may dispute the determination and request a review be performed by the Customer Support Manager.

9.3 Where a customer is still not satisfied following review of their dispute and in this case where the dispute is a betting query then the customer has recourse to escalate a dispute to IBAS (Independent Betting Adjudication Service).

9.4 A copy of the Customer Complaint & Dispute Handling Procedure can be found here.

9.5 BetBright is a registered IBAS (Independent Betting Adjudication Service) Bookmaker. Any queries over a bet claim should first be e-mailed to us at support@betbright.com. We will make every effort to resolve the matter in a mutually satisfactory manner. However, if you are still dissatisfied, before taking any other steps your dispute should be submitted to IBAS. If you wish to refer a dispute to IBAS please consult the IBAS website for details on how to submit your dispute (http://www.ibas-uk.com) or by calling +44 (0) 207 347 5883. You agree that any determination/decision by IBAS with respect to such dispute will be binding on you, subject to fair proceedings.

9.6 BetBright informs you about the existence of the European Online Dispute Resolution (ODR) platform. This may be used to resolve betting disputes online and allows consumers, traders and ADR providers to file, respond to, and handle disputes (including disputes where the trader and consumer are in different countries within the EU) online. In order to file a dispute please navigate to the European Online Dispute Resolution platform (http://ec.europa.eu/consumers/odr/). All approved ADR providers are capable of handling disputes filed through the ODR platform.

10. Anti-Money Laundering

10.1 As required by our anti-money laundering obligations and/or as part of our policy with regard to the source of funds placed on deposit, we reserve the right to raise queries regarding the source of any funds placed on deposit. We may suspend or terminate any Account where the response to such query/queries is not in our view satisfactory and/or pass on such information as we deem necessary to any relevant authority.

10.2 At our discretion and in compliance with our regulatory and legal obligations we may ask you to comply with our identity and source of funds verification process from time to time and in many instances before the processing of a withdrawal request. In such instances you may be required to supply the following:

(a) A copy of your Passport, Driving Licence or National Identity Card;

(b) A copy of a utility bill or official document issued within 3 months of the date of request displaying your registered name and address; and/or

(c) A copy of your registered credit/debit card, ensuring that only the final four digits of the PAN (16-digit number) are visible and/or proof of ownership of any other online payment method on your account.

10.3 We reserve the right to change our identity and source of funding verification procedure from time to time.

10.4 You acknowledge that withdrawals from your Account may take up to fourteen working days to process and that the security checks and authorisation procedures that we can ask you to carry out could delay transfers. Dedsert (Ireland) Limited accept no liability in relation to any delays related to the processing of withdrawals from your Account.

11. Placing your Bets

11.1 You must exercise your own judgement in choosing to place a bet. You acknowledge that, in placing your bet, you are not relying on any statement of any of our employees relating to the subject matter of the bet. We reserve the right to refuse part or all of a bet.

11.2 You agree to pay us for the bets placed with us in accordance with the Terms and Conditions. You agree you are solely responsible for any bets placed on your Account with us. Bets on the Website may only be placed by you through your Account and we shall not accept wagers from you in any other form or by any other means in relation to the Services. Any winnings from using the Website or Services will be deposited into your Account, and subsequent Bets on the Website will be debited from your Account balance with us.

11.3 Customers can only bet up to the amount held within their Account or the limit as set out in the Betting Rules, whichever is the lesser. The minimum and maximum bet per selection are determined exclusively by us.

11.4 In order to place a bet or access a Service you should follow the instructions provided in the Help section of the Website.

11.5 It is your responsibility to ensure that the details of any bet or transaction that you place using the Services are correct. Third party interface applications may not display full information about your gambles.

11.6 We reserve the right to refuse the whole or part of any transaction requested by you at any time in our sole discretion, or where you have breached the Terms and Conditions. No transaction is accepted by us until you have given the appropriate confirmation (or it has otherwise been accepted by us). If you are in any doubt as to whether a bet or other transaction has been accepted successfully, you should contact Customer Support.

11.7 Once you have placed your bet and you have received confirmation that your bet has been accepted, it is too late to cancel the bet (unless we, in our absolute discretion, provide permission to cancel or change the bet). At that point, you have granted us an irrevocable authority to hold your funds pending the outcome of the relevant event and to either retain, refund or pay winnings in respect of that bet in accordance with the betting rules governing the bet and these Terms and Conditions.

11.8 Where bets are taken after the start of an event, bets will stand if nothing has happened which would significantly alter the chances of the selection winning or losing. All bets placed after the result of an event is known will be void (win or lose). Dedsert (Ireland) Limited reserves the right to void any bet inadvertently accepted after the betting has closed or where the event was resolved or at a stage where the customer could have an indication of the outcome. We further reserve the right to void any bet that has been placed after the actual start of an event (“the Off”). This will apply even if the Off time has been advertised incorrectly, either by BetBright.com or in the press or otherwise. Separate betting rules apply to “In-Play Markets”.

11.9 In the event of there being a dispute over the time at which a bet was placed or whether a bet has been placed, then the time at which it was recorded (if recorded) on our transactional log will govern settlement. If an attempted bet was not recorded on the transactional log, no bet shall be deemed to have been placed. You should check your Account balance each time you visit the Website.

11.10 Please familiarise yourself with betting and gaming terminology and how the various bets and games are operated. If you have any queries relating to the foregoing, please contact us. We cannot accept any responsibility if you place a bet in circumstances where you do not fully understand any of the terms involved or how the bet or game is operated.

11.11 In the event of any representation made by you proving to be false, your stake will be forfeited and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet.

11.12 Any queries that you have relating to a bet that you made on the Website must be raised by you no later than six months after the last event in the bet has been settled. We cannot guarantee that we will be able to respond to your query if it is not raised within this time.

12. Free Bets, Promotions and Special Terms

12.1 From time to time we offer bet incentives, promotions, bonuses, special offers and/or free bets for new accounts. You are not eligible to receive new account offers if you are one of our existing customers. These incentives may be subject to additional Terms and Conditions and validity periods that will be made available where applicable.

12.2 From time to time we offer bet incentives, promotions, bonuses, special offers, and/or free bets to our customers. We reserve the right, at our sole discretion and without any requirement to give reasons, to restrict who may enter into promotions for any reason and to exclude any customer from receiving such incentives, promotions, bonuses, special offers. These incentives are subject to additional terms and conditions and validity periods that will be made available where applicable. To access these incentives, you must comply with the terms and conditions of the relevant offer. We reserve the right to reclaim any promotion funds received, accumulated winnings, prevent entitlement to future promotions and/or to close your account where you fail to comply with these Terms and Conditions and/or the terms and conditions of the offer.

12.3 Unless otherwise stated all Free Bets you receive must be redeemed against single win bets. In the event of a conflict between these Terms and Conditions and the promotion or competition specific terms and conditions, the promotion or competition specific terms and conditions shall prevail.

12.4 We reserve the right to reclaim any promotion funds received accumulated winnings, prevent entitlement to future promotions and/or to close your account if we determine that you are participating in strategies that, We, in our sole discretion, deem to be abusive, a Prohibited Practise or where you have opened more than one Account with us.

12.5 Customers depositing with Skrill or Neteller do not qualify for our offers unless otherwise stated in the promotional terms.

12.6 Progressive Jackpots and Jackpot game payout rules:

a)  The Progressive Jackpots are built up by player contributions, which are collected from the player’s bets in the entire network of the software provider, which supplies the progressive Jackpot game to BetBright. Due to this, contributions in various currencies are made and therefore the amount of the Jackpot displayed might not be exact, but indicative of the amount available.

b)  For some jackpot games, jackpot counters might be displayed in a different currency than that player is playing in. If the player wins such a jackpot and he/she is playing casino games with a different currency, the amount won is converted to the currency in which the player is playing in and is added to the player’s account.

c)  Once a Progressive Jackpot has been won, the customer will be notified through a pop-up message in the game screen of the amount won. The amount displayed at this stage is not live and shall be validated and verified by the software provider before a withdraw can be made.

d)  The software provider will carry out the validation and verification of the exact Jackpot amount won, and confirm this to BetBright as soon as reasonably possible, but no later than 30 days after the jackpot has been won. BetBright reserves the right to postpone the pay-out of the Jackpot amount until this confirmation has been received.

e)  Once confirmed, the software supplier shall transfer the jackpot sum to BetBright. As this sum may be in a different currency than the one the player is playing in, in the event that the player requests a withdrawal of the jackpot win, BetBright reserves the right to transfer to the player the amount received from the software supplier, in the currency BetBright received it in. In such instances, the amount ultimately received by the player may be subject to any exchange rate fluctuations between the point the funds were received by BetBright and the point at which they are transferred to the player, and any currency conversion costs, and may differ from the jackpot amount won as a result.

12.7 General Casino Bonus Terms:

a)  All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to Your Account must be used in adherence with such terms and conditions.

b)  All deposit bonuses require an opt-in at the time of the deposit. Customers, who are not presented with an opt-in button, do not qualify for this particular bonus and need to contact Customer Support if they wish to obtain more information. No deposit bonuses do not require opt-in.

c)  Unless otherwise specified, all deposit bonuses have a wagering requirement of (deposit + bonus) x20. Unless otherwise specified, all no deposit bonuses have a wagering requirement of bonus x30.

d)  Once a deposit bonus is credited to an account, the amount of the deposit is moved in the promotion Buy -In wallet and the bonus amount is placed in the promotion Bonus wallet. Any cash funds available on the account and not opted in to the promotion wallet will remain in the Cash wallet of the account.

e)  If a customer wishes for any reason to cancel the promotion and withdraw any balance from their Buy-In wallet, they need to get in touch with the Customer Support team.

f)  Wagering for the purposes of clearing the bonus is achieved only when a real money bet is placed – i.e. funds from the Buy-In wallet or Cash wallet.

g)  Any bets placed will first be deducted from the Buy-In wallet. If the balance there is insufficient to pay for the bet, the balance will be deducted from the cash wallet. Bets from the bonus wallet will only be placed when there is not sufficient balance in any other wallet.

h)  All winnings shall be credited back to the wallet, from which the bet was placed. For example, if a £10 bet was placed from the Buy-In wallet and this bet goes on to win £20, the £20 will be credited back in the Buy-In wallet.

i) Not all games available in BetBright Casino and Games contribute towards completing the wagering requirement. Unless otherwise stated, the games contribution is as follows:

All Slots (except Special Games listed below)100%
Keno100%
All Roulette Games8%
All Blackjack Games (except Casino War)8%
All Table Poker Games8%
All Video/Power Pokers (except All Aces and Jacks or Better)8%
All Live Casino Games8%
Summer Holiday, Big Bad Wolf, Bikini Party, Couch Potato, Dragon Dance, Retro Reels - Extreme Heat, Super Nova, Retro Reels, Mega Joker, Jackpot 6000, 1429 Uncharted Seas, Blood Suckers, Kings Of Chicago, Devil's Delight, Simsalabim, Lucky 3, Zombies, Machine Gun Unicorn, Mirror Magic, Demolition Squad, Jack Hammer 2, Fruit Warp, Xing Guardian, Hot Ink, Big Bad Wolf, Goldilocks, Treasure Island, Joker Strike
50%
Casino War, Max Damage, Alien Attack and Super Monopoly Money, all Double Up (Gamble) bets on Slot machines0%
All Aces Video/Power Pokers0%
All Jacks or Better Video/Power Pokers0%
All Baccarat, Craps, Red Dog, Sic Bo0%
All Instant Win Games0%

j)  Once the full wagering requirement of the bonus has been completed, the amount in the Buy-In wallet and the Bonus wallet will be transferred in the Cash wallet and will become available for a withdraw.

k)  Once a promotion has been opted into, the customer must complete the wagering requirements in order to be able to withdraw any bonus winnings from the account. In the event of a promotion being cancelled prior to completing the wagering requirement, BetBright will conduct an audit of the gameplay and will inform the customer of the amount that will be transferred back in the cash wallet. This amount cannot exceed the initial buy-in for the promotion.

l)  All Withdraws made shall be subject to audit and a gameplay review by BetBright.

m)  If, upon such a review, it appears that the player is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive (‘Promotion Abuse’), we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the players account.

n)  The term ‘Promotion abuse’ includes, but is not limited to:

  • Any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 or more of the 37 unique spots on the table);
  • Placing individual bet amounts greater than 20% of the bonus amount or higher than £15, whichever is lower;
  • Moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;
  • Moving from high risk betting to low risk betting after a big win, for the purposes of clearing wagering requirements;
  • Two-tier betting.

o) Only one bonus promotion can be active on a customer account at the same time. In the event that a customer is eligible for more than one bonus at the same time, the customer must first complete the first bonus opted into, in order to be able to receive the second bonus and so on.

p)  A Bonus is considered completed if the bonus wagering requirements are met, or in case the balance in the bonus wallet drops below £0.30 (unless otherwise specified). If the balance in the bonus wallet drops below £0.30, we consider the bonus to be lost and therefore is removed from the customer balance to allow for a new promotion to be opted into.

q)  Employees of the casino, its proprietors, and their families, are not eligible to enter any promotions offered by the casino.

r)  In the event of a discrepancy between the Promotion-Specific terms and conditions and the General Bonus Rules, the Promotion-Specific terms and conditions will prevail.

12.8 General Casino Free Spin Terms:

a)  Promotional free spins are credited at the discretion of BetBright and customers who are not eligible to receive promotions are also not eligible to receive free spins.

b)  Free Spins are only available on the named game and cannot be exchanged for free spins on a different game, or a different bonus or free bet

c)  To claim a free spin promotion, the eligible customer must launch the promotion game during the promotion period. The free spins will start automatically.

d)  Any winnings from a free spins promotion are credited as cash and have no further wagering or withdrawal requirements.

e)  Free Spins promotions can be used in conjunction or in combination with other offers on BetBright.

f)  In case the Promotion-Specific Free Spin Terms and Conditions are in conflict with the General Free Spins Terms and Conditions, the Promotion-Specific Terms and Conditions will prevail.

13. Maximum Payout

13.1 The maximum payout to any one customer in any twenty-four hour period regardless of the size of stake or number of bets are as set out in the Betting Rules or as specified on the bet receipt, whichever is the lesser sum.

13.2 It is strictly the duty of the customer to stay within the limits set out in the Betting Rules and we will not under any circumstances pay any amounts in excess of those limits to a customer for any purported winnings exceeding these limits.

13.3 You agree that you have read and understood the Betting Rules on the Website and agree that these will form part of these Terms and Conditions.

13.4 It is strictly the duty of the customer to stay within the limits set out in the Betting Rules and we will not under any circumstances pay any amounts in excess of those limits to a customer for any purported winnings exceeding these limits.

13.5 Regardless of individual betting rules and maximum pay-outs, the maximum winnings to any group/syndicate of customers (bets which we regard as being from the same customer/source/multiple accounts from the same customer) is £50,000.

14. Fraud & Void Bets

14.1 We reserve the right to seek criminal or other sanctions against you if we suspect you have engaged in fraudulent, dishonest or criminal acts and we will disclose such information to the relevant authorities or other relevant third parties (for example, payment service providers) as may be necessary in this regard.

14.2 We reserve the right to suspend or terminate any Account we believe to be involved in fraud, money laundering and/or any other form of illegal or suspicious activities and to report such details as we reasonably consider are necessary to relevant authorities.

14.3 We reserve the right to withhold payment to you where you are suspected of engaging in fraudulent, dishonest or criminal activities.

14.4 You shall indemnify and shall be liable to pay us, on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from your fraud, dishonesty or criminal actions.

14.5 We reserve the right to refuse payment on any bet that we are unable to substantiate from our security records. We reserve the right to void any bet that we believe is not bona fide or which breaches these Terms and Conditions, any of our betting rules or any rules of a sporting governing body.

14.6 We reserve the right to refuse or limit any bet(s) at our sole discretion for any reason whatsoever. In circumstances where a bet is deemed to be or is declared void by us at our discretion, any sum deducted from your Account with respect to that bet shall be credited to your Account. Bets shall only be valid if accepted by our server. Until acceptance, no communications from you shall be binding on us and all information displayed on the Website constitutes an invitation to treat or avail of the Services only. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that specific event and shall not set a precedent for the future.

14.7 We reserve the right to void bets, withhold payment on an event and/or suspend accounts pending an investigation, where there are suspicions or knowledge of the misuse of inside information and/or manipulation of an event which jeopardizes the integrity of the event.

15. Suspension or termination of an Account

15.1 We do not undertake, warrant or represent that all Services will be available to all customers. We may, at our sole discretion and without any requirement to give reasons, exclude any customer from the Services generally or from receiving selected promotions (e.g. no stake free bet, no stake free bet loser bonus, match money specials etc) and any other promotions and offers introduced by us from time to time.

15.2 Without restricting our ability to rely on other remedies that may be available to us, we may suspend or terminate your Account, withhold part or all of your balance in your Account or cancel or void any bets or transactions placed by you at our absolute discretion if:

(a) there is a technological failure affecting the integrity of a transaction(s) or your Account;

(b) we suspect or know that you are engaging in illegal or fraudulent activity while using the Services;

(c) we suspect or know that you are or you have breached any of these Terms and Conditions or the rules governing a particular bet or transaction;

(d) we suspect or know you are acting in a manner that is detrimental to the conduct of our business, for example, if you are taking unfair advantage over us or any other player or are otherwise acting in an unfair manner by exploiting a fault, loophole or error in our software or by cheating or by colluding with others;

(e) we suspect or know that you may be having difficulties obtaining credit, have become bankrupt or undergone similar procedures anywhere in the world;

(f) wherein our judgment, there is a manifest error in the terms of a bet or transaction placed by you;

(g) we become aware that you have “charged back” or denied any of the purchases or deposits that you made to your Account; or

(h) we are required to do so by law.

16. Closure of Accounts

16.1 Please contact us if you wish to close your Account. We will action your request, within a reasonable time, but you will continue to assume responsibility for all activity on your Account until your Account has been formally closed (i.e. all outstanding bets and transactions have been settled and all sums on the Account have been paid or withdrawn in accordance with these Terms and Conditions).

16.2 We reserve the right to close your Account at our discretion and without having to disclose any reasons on written notice (or attempted notice) to you using the contact details you have provided to us. Any undisputed balance in your Account will be made available to you, subject to your having complied with the Terms and Conditions.

16.3 We may also close or suspend your Account without notice if your Account remains inactive for a significant period. We reserve the right to apply a dormant account charge to any account that is left inactive for 12 plus months. This charge is an administration fee applied to all dormant accounts with a positive balance. A dormant account is an account that has had no deposits, withdrawals or bets placed within the last 12 months. A fee of £5 or 5% of the account balance (whichever is greater) will be deducted from your balance per month. Your account will not go into a negative status. You will be notified of this charge before the first payment is deducted from your account. Your account can be reactivated at any point by making either a deposit, withdrawal or bet.

16.4 Your sole remedy in the event of termination of your Account by us for any reason shall be the reimbursement of any undisputed Account balance you may then have and we shall have no further liability to you whatsoever.

16.5 Where we close your Account due to any breach by you of the Terms and Conditions, the balance of your Account will be non-refundable and deemed to be forfeited by you to the extent of any claim that we may have against you as at the date of such closure (whether under your Account or otherwise). We reserve a right of set-off against your Account balance to the extent necessary to meet any loss, damage, cost, expense or liability arising from your breach.

16.6 Closure of your Account will not otherwise affect any outstanding bets, provided that such outstanding bets are valid and you are not in breach of the Terms and Conditions in any way. Where your Account has been closed or where you have provided notice of your intention to close your Account, any unclaimed promotions, bonuses or other benefits which may have been notified to you shall be automatically forfeited.

16.7 Upon any termination of this Agreement, whether by us or by you, you agree and acknowledge that

(a) your rights to use the Website and the Services shall immediately terminate;

(b) you will cease any and all use of the Website and the Service, and

(c) you will remove any software provided to you or downloaded by you in respect of the Website or the Services from your computer, tablet, hard drives, networks or other storage devices.

17. Protection of Children and Vulnerable Persons

17.1 The use of the Services by a person under 18 years of age or by persons who do not have the capacity to understand the consequences of using the Services is strictly prohibited. We reserve the right to require you to provide proof of age documentation to us at any time and your Account may be suspended by us at any time until satisfactory verification of your age had been completed (see clause 18 below in relation to our self-exclusion policy.)

17.2 Unauthorised access to certain web content by minors is a concern for parents and guardians. To help protect against this there are a number of third-party applications that parents or guardians can use to monitor or restrict their computer’s access to the Internet. We recommend that, where necessary, such applications should be used. You remain solely responsible for any use made of your computer to access our Website and/or Services using your Account information.

17.3 We reserve the right to verify your age and to do so we will forward your name, address and date of birth to a third party to electronically verify these details. A record of the search may be retained and this information may be used in the future by other businesses who use the service for the same purpose and with whom you do business. The third party that we use will act in accordance with its obligations under data protection legislation.

17.4 In the event we discover you are under 18 or you are otherwise ineligible to use the Services we will return any deposits made by you while using the Services but we shall not pay any winnings which might otherwise have been payable in respect of any bets accepted by us.

18. Responsible Gambling

18.1 We provide a timeout self-exclusion facility to help you if you feel that your gambling is out of control and you want our assistance to help stop. For information on problem gambling generally, please click here.

18.2 Time Out: At your request, we will prevent you from using your account for any period from 24 hours up to 6 weeks. To this end, we may retain such personal data as is necessary (and for as long as is necessary) to implement the facility as effectively as possible, including for example your name, address and payment method details. Accounts on which a Time Out has been activated, will not be reactivated under any circumstances until the expiry of the Time Out period.

18.3 No action is required in order to reactivate a timed-out account. The account will be automatically reactivated upon the expiry of the Time Out period.

18.4 In order to take a Time Out and temporarily close your account please click here.

18.5 Self-Exclusion: At your request, we will prevent you from using your Account for a minimum of 6 months and can be extended up to 5 years by contacting Customer Support (We also encourage you to extend your Self-Exclusion to other operators). To this end, we may retain such personal data as is necessary (and for as long as is necessary) to implement the facility as effectively as possible, including for example your name, address and payment method details. Accounts that have been self-excluded are unable to be reactivated under any circumstances until the expiry of the self-excluded period and following a cooling off period of 24 hours.

18.6 To reactivate a self-excluded account following the agreed period of time (and not sooner than six months) you must contact the Customer Support Team directly to request re-activation. Accounts shall only be reactivated following a direct request to the Customer Support Team and a second direct request to the Customer Support Team following a 24-hour cooling-off period.

18.7 To activate our self-exclusion facility, please click here.

18.8 Our time out and self-exclusion facilities involve a joint commitment between us and you. We will take reasonable steps to prevent you re-opening your Account or opening a new Account but you must not attempt to re-open your Account or to try and open new Accounts. We shall not be liable if you circumvent our self-exclusion procedures and continue to use our Services or if you continue to gamble with any third party.

18.9 We provide a facility for customers to limit the amount of money that they can deposit per day/week/month. If you’d like to avail of this service please click here.

19. Acceptable Use of the Website and the Services

19.1 You must not misuse the Website and/or Services by knowingly or negligently introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website and/or Services, the servers on which the Website or Services are stored or any server, computer or database connected to the Website or Services. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this you would commit a criminal offence. We may report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity and other details relating to your Account with us to them. In the event of such a breach, your right to use the Website and Services will cease immediately.

19.2 The following practices constitute “Prohibited Practices” and are not permitted and will constitute a material breach of the Terms and Conditions. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the below, however, we will not be liable for any loss or damage which you may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion. We reserve the right to reclaim any promotion funds received, accumulated winnings, prevent entitlement to future promotions and/or to close your account where you engage in practises or strategies that We, in our sole discretion, deem to be Prohibited Practises. Prohibited Practices in relation to the Services:

(a) abuse of bonuses or other promotions – including but not limited to:

(i) placing large bets in excess of specified limits before wagering requirements have been met;

(ii) moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;

(iii) low-risk roulette bet – for example, a bet spread combination on roulette games covering 24 or more of the 37 unique spots (65%) on the table or equivalent;

(b) using unfair external factors or influences (commonly known as cheating); and/or taking unfair advantage;

(c) opening any duplicate Accounts; and/or

(d) undertaking fraudulent practice or criminal activity.

19.3 We have no obligation to monitor or moderate any user’s activity or use of the Website, however we retain the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or regulatory authority request, to ensure that the Services are properly used, that these Terms and Conditions are being complied with or to investigate any suspected breach.

20. Downtime/Force Majeure

20.1 While we endeavour to ensure the Website is available continuously, we will not be liable for any delay, breach, omission or failure on our part which arises due to a matter beyond our reasonable control, including force majeure events such as emergency maintenance, internet failures, computer equipment failures, telecommunication equipment or other equipment failures, electrical power failures, fire, lightning, explosion, war, flood, industrial disputes, sabotage, severe weather, or acts of local or central Government or other competent authorities.

20.2 We shall not be liable for any bet not being placed for any reason or you being disconnected from the Services, including but not limited to failure or disconnection of a computer, telecommunications services, internet or otherwise, and the balance of your Account will at all times be as is recorded on our server. The balance on the server when logging on to the Website, after you have been disconnected, will reflect the balance after completion of the last bet prior to the disconnection.

21. Customer Support

21.1 Our Customer Support team is available to address customer queries from 8am until midnight, 7 days per week.

21.2 Customers can contact our Customer Support team as follows:

(a) By e-mail to support@betbright.com

(b) By telephone on +44 (0) 800 011 9630

(c) By Live Chat on https://help.betbright.com/support/tickets/new

(d) In writing to Customer Support Dept, Dedsert (Ireland) Ltd, 2nd Floor, Heather House, Sandyford Industrial Estate, Dublin 18, Rep. of Ireland

22. Links from our Website

22.1 Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of these sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them or their use of any information they may acquire about you (including personal data).

22.2 A link from our Website does not constitute an endorsement by us of the use of that link, the company or organisation behind that link or the contents of the website reached using that link.

22.3 Dedsert (Ireland) Limited generally welcomes the hyper-linking to our Website from other appropriate websites provided such links are to our Web site's homepage (and no deeper within the Website) and provided we give written consent to the establishment of such links. Notwithstanding the foregoing, we reserve the absolute right to refuse to consent to such links without giving reasons.

23. Intellectual Property Rights

23.1 You acknowledge and agree that all intellectual property rights in our Website, its contents (including any software) and in the content published on it shall remain at all times vested in us or our licensors. These intellectual property rights include, without limitation, copyright, trademarks, the underlying software, the design, graphics, layout, look and feel and structure of our Website, database rights, design rights, domain names and rights to goodwill and/or to sue for passing off. You are permitted to use this material and content only as expressly authorised by us or our licensors.

23.2 You acknowledge and agree that the material and content contained on our Website is made available for your personal non-commercial use only. Any other use of such material and content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material and content.

23.3 Dedsert (Ireland) Limited does not grant any express or implied right to you in any of its intellectual property rights or secret information.

23.4 For the avoidance of any doubt you may use the data available from the Website (including, for example, odds, both live and historical) only as strictly required for your permitted personal, non-commercial purpose of availing of the Services. Any other use and/or reproduction of the data without the prior written consent of us is prohibited and will constitute a breach of these Terms and Conditions. Dedsert (Ireland) Limited reserves its right to take such action as it considers necessary, including issuing legal proceedings without further notice to you, in relation to any unauthorised use of its data or of the Website.

24. Third Party Rights

24.1 Unless expressly stated, nothing in the Terms and Conditions shall create or confer any rights or any other benefits in favour of any person other than you and us.

25. Severability

25.1 If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful, void or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms and conditions which will continue to be valid to the fullest extent permitted by law.

26. Your Personal Data

26.1 We process information about you in accordance with our Privacy Policy and Cookie Policy.

26.2 We are entitled to share the information we hold on you which includes personal data and betting history with the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties.

27. Waiver

27.1 A failure to exercise or delay in exercising a right or remedy provided by these Terms and Conditions or by law does not constitute a waiver of the right or remedy or a waiver of other rights or remedies. No single or partial exercise of a right or remedy provided by these Terms and Conditions or by law prevents further exercise of that right or remedy or the exercise of another right or remedy. No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

28. Liability and Indemnity

28.1 You agree that your use of the Website is at your sole risk.

28.2 Our maximum liability to you arising out of the Terms and Conditions, whether, for breach of contract, tort (including negligence), or otherwise will be limited to:

(a) the amount of the bet relevant to the which the liability in question has arisen; and

(b) where monies paid by you into your Account have been misplaced by us, the return of the same amount into your Account.

28.3 We shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise arising for:

(a) business interruption, loss of profits, revenue, business, data, opportunity, business information or goodwill; or

(b) indirect or consequential loss, arising out of, or in relation to, these Terms and Conditions, even if such losses are foreseeable or if we have been notified by you of the possibility of such losses.

29. Governing Law

29.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland. Subject to Clause 27 which shall apply in the first instance where applicable, you irrevocably agree that the courts of Ireland shall have exclusive jurisdiction to resolve any dispute or claim of whatever nature arising out of or relating to your use of the Services and that the laws of Ireland shall govern any such dispute or claim. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our intellectual property rights or breach of these Terms and Conditions is taking place or originating. You are responsible for compliance with any applicable laws and regulations of the jurisdiction from which you access the Website or use the Services.

30. Entire Agreement

30.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

30.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in correspondence between us except as expressly stated in these Terms and Conditions.

30.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms and Conditions.

31. Transfer and Assignment

31.1 In the course of providing you services and in respect of your use of the Website, we may need to communicate with you via email or the other details that you have submitted to us. You agree to receive emails which are specific to your Account and necessary for the normal functioning of the Website, including emails which help inform users about the functionality of the Website. You agree that we may communicate with you regarding the Website by any electronic means whatsoever to your telephone or mobile device.

31.2 All notices given by you to Dedsert (IRL) Limited must be given to us at support@betbright.com

32. Communication

32.1 While marketing contact will be governed by our Privacy Policy and Cookie Policy, in the course of providing the Services and in respect of your use of the Website, we may need to communicate with you for non-marketing purposes via email or the other details that you have submitted to us. You agree to receive emails which are specific to your Account and necessary for the normal functioning of the Website, including emails which help inform users about the functionality of the Website.

32.2 All notices given by you to Dedsert (Ireland) Limited must be given to us at support@betbright.com

33. Cash Out

33.1 Not all sports/markets are available for Cash Out. A list of Markets available can be found in our Cash Out section of the help centre.

33.2 BetBright reserve the right to remove the Cash Out facility from customer accounts without prior notice. In this circumstance, you may still see references to Cash Out on the site but will not be able to Cash Out.

33.3 Your request to Cash Out is not guaranteed to be accepted and may be unsuccessful if, for example, the market suspends or the odds move before your request has been processed. When you attempt to cash out bets in-play, they will be subject to a delay.

33.4 Where a free bet has been used, Cash Out will only become available when the Cash Out amount exceeds the free bet amount.

33.5 BetBright reserves the right to void or reverse the settlement of a Cash Out if the bet or market is settled in error.

33.6 In all cases unless otherwise stated, customers who Cash Out a bet will not be eligible for a promotion run on that particular event. If a bet is cashed out that includes an extra leg from our Acca +1 promotion, the Acca +1 leg will be deemed void.

33.7 BetBright will not be held responsible if the Cash Out option is not available for technical reasons. Bets placed will stand regardless of whether the Cash Out option was either available or sought by the Customer.

33.8 For maximum Cash Out value, please refer to maximum pay-out by sport/category. Found here.

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