Your Privacy Is Our Priority
Dedsert is committed to protecting your privacy. We respect the privacy of our users and have developed this policy to demonstrate our commitment to protecting it. The purpose of collecting information about you is to deliver our service to you efficiently and to improve it.
What personal information do we collect?
Information you provide to us
We collect personal information that you voluntary provide to us such as your name, mobile phone number, address and email address when you open an account with us. When you register a payment method such as a credit card you provide us with the credit card number, type, expiration date and/or other financial information. We may also request information about your interests and activities, your gender and age, and other demographic information.
Information we collect during the provision of our service
We also collect and store information about you during the normal course of using our service such as session information, pages visited, payment methods, deposits made, bets placed, withdrawals and other interactions you have with us.
We may for example collect information about the type of device you use to access our services, the operating system and version, your IP address, your general geographic location as indicated by your IP address. Cookies are used to gather some of this information.
Information that is collected by third parties.
How we use your information.
The information we collect is used to deliver the service to you efficiently. With this information, we manage your profile, select and serve relevant adverts to you, support your requests and needs, analyse your use of or interest in our services and or alternative services, content or products, and of those offered by others through our website and service. We can communicate with you via email, post, telephony devices and other available communication mediums about services that we deem to be of interest to you either from us or our partners.
- Examples of how we may use your personal information and data;
- Processing your bets, including card and online payments
- Setting up, operating and managing your account
- Complying with legal and regulatory requirements
- Creating and building personal profiles
- Customer research, surveys and analysis
- Providing you with information about specials, promotional offers, our products and services
- Monitoring transactions for the purposes of preventing fraud, irregular betting and money laundering
For advertising and promotional purposes, we may publish players' initials and/or geographic location (e.g. London), along with any winnings and prizes received, on our website or service.
Other people's information
We may also collect and store personal information about other people that are provided to us by you. For example, if you use our website or the service to inform or introduce others to the service, e.g. a referral, we may store their information that has been provided by you to inform them of the service or provide them with the information requested by you and to facilitate future activities.
Contact, including telephone calls to and from, our Customer Support team may be recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
Cookies & IP Address
Disclosure of Information
We may share your personal information with external organizations that carry out a range of services on our behalf only for performing services on behalf of Dedsert and in accordance with this policy. We carry out checks to ensure that the companies we work with will give your information the same level of care and protection as we do. Both we and they are obliged to handle your information in accordance with the GDPR. We are also required to put in place contractual measures reinforcing those obligations.
The main functions that are or may be carried out, fully or in part, by third parties are listed below:
Account set-up and registration
Management and execution of marketing campaigns
Payment processing and verification
Anti-fraud and -money laundering checks and ID verification
Checks to detect unfair use of our products and services
Web hosting, online content services and data storage
Management of competitions, contests and offers
Data analytics and data cleansing
Market research and collecting or analysing customer feedback
IT services and support
Audit, Legal & Compliance related services
For questions about third-party vendors, please send an email to email@example.com.
Security of information.
We ensure that all personal information that you supply is securely stored by us in accordance with the requirements set out in The General Data Protection Regulation (GDPR) (EU) 2016/679). All personal information stored by us is stored in secure and controlled facilities with protected access to this information restricted to only persons who require access to it.
Access to information
You are entitled to access the information held about you. Your right of access can be exercised in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. We may charge a fee if the request is determined to be excessive and/or vexatious.
Changes to our Privacy Statement