Date: 5th of March
As of the 5th of March 2019, Dedsert (Ireland) Limited trading as BetBright ceased offering gambling services.
Customers should contact our customer support team between 9am and 5pm Monday to Friday in order to withdraw the balance from their accounts. You can contact our customer support team directly HERE.
For more information, please view our FAQ section below.
Frequently Asked Questions
How can I withdraw my balance?
- You can withdraw your balance by contacting our customer support team between 9am and 5pm Monday to Friday Here HERE .
How long do I have to withdraw my balance?
- You have until 31st May to withdraw your balance.
What has happened to my unsettled bets?
- We ceased to offer gambling services to customers on 5th March 2019.
- All of your bets due to settle before 23:59pm on 5th of March 2019 have been settled as normal.
- Bets whose outcomes were determined after that date were voided and stakes refunded such that they are immediately available to be withdrawn.
- If you had a multiple bet due to settle after 5th March 2019, the winning legs determined prior to 23:59pm on 5th of March 2019 have been settled as winning bets and the remaining unsettled legs have been voided.
- If you had a single bet due to settle after the 5th of March at 23:59pm it has been voided.
- We sincerely apologise for any inconvenience that this has caused.
I can’t login to my account, what can I do?
- Please contact our customer services team directly HERE for more support.
What happened to my free bet or bonuses?
- If you had an active free bet or bonus on your account that was still live after our closing date on the 5th March 2019, this amount has been added to your account as a cash amount and is withdrawable. Please contact customer services for more details.
How long will funds take to come back to my bank?
- Withdrawals to debit and credit cards can take 2-5 business days. Withdrawals to PayPal and other eWallet methods can take up to 1 business day. Please be advised that all withdrawals are subject to our closed loop policy. To view the policy, click HERE.
How can I contact customer support?
- Our customer support team are on hand from 9am until 5pm Monday to Friday. You can contact our customer support team directly HERE.